WNS GLOBAL WEBSITE POLICY
Privacy Policy
This policy explains how WNS Global handles personal information when business buyers, project partners and other visitors use our website or contact us about bathroom products and sourcing services.
Policy summary
We use personal information to answer enquiries, review specifications, prepare quotations and coordinate legitimate B2B sourcing activity. We do not sell personal information. The exact information and legal rights that apply depend on how you contact us and the law in your location.
1. Scope and controller
This Privacy Policy applies to the WNS Global website at wns-global.com and to personal information received through the contact methods published on this website. It does not replace a separate privacy notice, contract or data-processing agreement that may apply to a specific customer, supplier, employee or project relationship.
For this policy, the controller is Foshan WNS Sanitary Ware Co., Ltd., trading as WNS Global, located at No. 5 Jujin Road, Mechanical Plastic City, Xincun, Baini, Sanshui District, Foshan, Guangdong, China.
2. Information we collect
Information you provide
When you send an enquiry, request a quotation or communicate with us, we may receive your email address, subject line, request details and any other information you choose to include. Project communications may also contain your name, company, job title, telephone number, delivery market, product specifications, drawings, room schedules, quantities, finish references and purchasing requirements.
Business transaction information
If discussions progress, we may process quotation records, product approvals, sample decisions, purchase documents, shipping information, payment-related records and correspondence required to evaluate or perform a potential business relationship. Payment card information should not be sent through our general enquiry form.
Technical information
Our hosting, security or network providers may automatically record limited technical data such as IP address, browser and device type, requested page, referring page, date and time, and error or security events. This data supports website delivery, troubleshooting, fraud prevention and system security.
Information from third parties
We may receive business contact details from a colleague, sourcing agent, project consultant, trade event, social platform or public company source where permitted by law. If another person gives us information about you, they should have authority to do so.
3. How we use information
We may use personal information to:
- respond to product, sourcing, sample, quotation and project enquiries;
- review dimensions, drawings, materials, finishes, quantities and destination-market requirements;
- communicate about quotations, approvals, orders, production, inspection, packing and shipment coordination;
- maintain supplier, customer and business-partner records;
- operate, protect, diagnose and improve the website and our communications;
- prevent misuse, fraud, security incidents or unlawful activity;
- meet accounting, customs, regulatory, legal and dispute-management obligations; and
- send relevant business follow-up where you have requested it or where otherwise permitted by law.
Depending on the applicable law and circumstances, we rely on consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, or legitimate interests such as responding to genuine business enquiries and protecting our systems. You may withdraw consent at any time, but this does not affect earlier lawful processing.
4. How information is shared
We do not sell personal information. We may share relevant information only where reasonably necessary with:
- factories, component suppliers, technical teams and quality inspectors involved in reviewing or fulfilling your request;
- freight forwarders, carriers, customs agents, warehouses and other logistics providers;
- website hosting, email, communications, file storage, cybersecurity and professional service providers;
- banks, payment service providers, accountants, auditors, insurers and advisers where a transaction requires them;
- public authorities, courts or regulators when disclosure is legally required or necessary to protect rights and safety; and
- a successor or relevant adviser in connection with a merger, restructuring, financing or transfer of business assets.
Recipients should use information only for the relevant service or lawful purpose and protect it appropriately. We aim to limit shared project information to what each recipient needs.
5. International transfers
WNS Global operates from China and serves international B2B buyers. Information sent to us may therefore be processed in China and, where needed for a project, in countries where customers, suppliers, logistics providers or technology providers operate. Data-protection laws in those places may differ from those in your country.
Where applicable law requires a transfer mechanism or other safeguard, we will take reasonable steps to use an appropriate measure. Please contact us before sending sensitive or restricted information if your organization requires a specific data-transfer arrangement.
6. Retention and security
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including enquiry follow-up, quotation history, transaction performance, warranty or dispute records, accounting and legal obligations. Retention periods vary according to the type of record, relationship and applicable law. Information that is no longer required will be deleted, anonymised or securely isolated where practical.
We use reasonable organizational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission, email system or storage method is completely secure, so we cannot guarantee absolute security. Please avoid sending passwords, full payment-card details or unrelated sensitive personal information through an enquiry form or ordinary email.
7. Your privacy rights
Depending on your location and the applicable law, you may have the right to request access to personal information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, receive portable information, or complain to a competent data-protection authority.
To make a request, email tong.li@wns-global.com and describe the right you wish to exercise. We may need to verify your identity and authority before responding. Some information may be retained where required by law or where a lawful exception applies. We will not discriminate against you for exercising a legal privacy right.
This website is intended for business users and is not directed to children. We do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us so that we can review and, where appropriate, delete it.
8. Cookies and external services
The current WNS Global website does not intentionally use advertising or behavioural analytics cookies. Essential technical functions provided by the browser, web server, security layer or hosting service may still process connection information needed to load and protect the site. If analytics, advertising or additional cookie-based tools are introduced, we will update this policy and provide controls where required.
Our website links to services such as LinkedIn, TikTok, Facebook, YouTube and WhatsApp. Opening those links takes you to a third-party service that operates under its own privacy and cookie policies. We do not control those services or their data practices. Review the relevant policy before providing information there.
9. Updates and contact
We may update this policy when website functions, business processes or legal requirements change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through another appropriate channel.
Questions, requests or complaints about this policy may be sent to:
Foshan WNS Sanitary Ware Co., Ltd. (WNS Global)
Email: tong.li@wns-global.com
Phone / WeChat: +86 178 2555 7838
Address: No. 5 Jujin Road, Mechanical Plastic City, Xincun, Baini, Sanshui District, Foshan, Guangdong, China
PRIVACY CONTACT
Ask about your information
For a privacy question or rights request, contact WNS Global directly and include enough information for us to identify the relevant communication.
tong.li@wns-global.com