Missing service records

Lost the Shower Door Model or Seal Code? Recover the Part Identity

Work back to the door model before buying a seal. DreamLine states that its H009A1-10 bottom sweep is for 3/8 in glass and made to fit its Allure doors, so glass thickness is only one field. If the model cannot be traced, hold the order until a supplier documents the match.

Illustration of a hinged glass door with its bottom seal highlighted and a question mark on the glass

Quick reference

Before you order a seal

Door model
Label, box or manual
Seal position
Bottom, hinge or strike
Glass thickness
One field of several
Length
Pre-cut or trimmed
Direction
Read that door’s manual
No identity
Hold the order
Illustration of a worn seal strip, a sliding door with a label on its top track and a new seal strip with a tag

Overview

Why the door comes before the strip

DreamLine’s page for the H009A1-10 bottom sweep gives a part number, a length, a glass thickness and a door family. A photo of a clear strip carries none of those.

Kohler’s service parts page starts the same way: identify the product, view its parts diagram, select the part.

What this guide covers

  • Fields that identify a seal
  • Recovering a lost door model
  • Model label locations
  • Glass thickness and other fields
  • Seal positions on named doors
  • Fitting direction and trimming
  • What makers ask for

Part numbers, sizes and instructions here belong to the named makers and doors. None describes a WNS Global product.

From door model to seal order

What identifies a replacement shower door seal?

In the sources used here, a replacement seal is described by its door, its position, the glass thickness, its length and its part number. DreamLine’s H009A1-10 page states all of these for one clear, pre-cut bottom sweep.

DreamLine’s Unidoor single-door manual lists three seals on one door under separate part codes; the bottom sweep code also changes with the door-glass width. Prime-Line states the fit of its M 6268 bottom seal by length and glass thickness.

FieldWhere it appears in the sources
Door family or modelDreamLine: made to fit all Allure doors.
Position on the doorDreamLine manual: hinge side, bottom sweep, L-strike.
Glass thicknessDreamLine: 3/8 in (10 mm). Prime-Line M 6268: 1/2 in only.
LengthDreamLine: pre-cut, 23 1/8 in. Prime-Line M 6268: 36 in.
Part numberH009A1-10; M 6268; the Unidoor parts-list codes.

How do you recover a lost shower door model?

Diagram of four places to look for a shower door model: a label on the door, a label on the box, the installation guide and the purchase receipt

Steps 1 to 5 are published by Kohler and Delta Shower Doors for their own products.

  1. Look for a label on the door. Kohler prints model and serial numbers on a white or clear label.
  2. Check the box. Delta Shower Doors prints the model number above the UPC code.
  3. Check the installation guide. Kohler’s sliding door instructions have a line for recording the model number.
  4. Check the purchase receipt, which Kohler lists as a place for a model number.
  5. With only a serial label, contact the maker. Kohler says its Customer Care Center can determine the model.
  6. Failing that, trace the installer, invoice or project schedule and take marked photos.

Sources: Kohler’s label article, sliding door instructions and model number article, and the Delta Shower Doors model number answer. Kohler’s service parts page also points to its Scout app, in beta, which helps find a Kohler model number from an uploaded photo. Step 6 is this guide’s suggestion.

Where is the model label on a shower door?

Illustration of a sliding door, a pivot door, a pamphlet and a carton, each with a ringed identification label

It depends on the maker and the door type. Kohler’s label article gives a place for each of its door types.

ProductWhere the maker says to look
Kohler sliding doorInside or on the underside of the top track (header).
Kohler pivot doorOn a metal part: inside the top track on doors with a header; behind the wall jamb or door hinge on frameless pivot doors.
Kohler minimalist frameless doorNo label on the product; on a white or bright orange pamphlet packed with it.
Delta Shower Doors boxModel number above the UPC code.
Delta Shower Doors guideSystem name on the front of most installation guides.

Kohler says shower doors with few metal parts will not include a label on the product.

Is glass thickness enough to choose a seal?

Illustration of two glass edges of equal thickness with different seals and two seal strips of different lengths

Not in the sources used here. Prime-Line tells buyers of its M 6268 to measure the door thickness before ordering. DreamLine adds a door family and a pre-cut length.

Named partThicknessWhat else the maker states
DreamLine H009A1-103/8 in (10 mm)Bottom sweep; pre-cut 23 1/8 in; fits all Allure doors.
DreamLine Unidoor bottom sweep10 mm (3/8 in)A range of part codes, one per door-glass width (23 in to 30 in).
DreamLine Unidoor hinge side seal10 mm (3/8 in)A different code from the bottom sweep.
Prime-Line M 62681/2 in onlyBottom seal; 36 in; frameless doors; slip-on.

The Unidoor hinge side seal and bottom sweep are both for 10 mm glass, under different codes.

Which seal positions need separate identification?

Illustration of a hinged glass door with three marked edges, each linked to its own tagged seal strip

Each position can have its own seal. The names below are the makers’ own, from two documents:

Door bottom

DreamLine’s Unidoor manual presses a bottom sweep vinyl seal onto the bottom edge of the door glass.

Hinge side

Its hinge side vinyl seal is cut into sections to fit around the hinges and the sweep.

Strike side

Its L-strike vinyl comes with adhesive (VHB) tape. Its place is marked with the door held closed, and the manual allows 24 hours for the adhesive to set.

Sliding door

Kohler’s instructions 1501273-2-B name, among others, a wedge seal between wall jamb and fixed panel, a bulb seal, two wipe seals and a threshold seal.

  • Take an overall photo of the enclosure
  • Mark the worn seal position on it
  • Mark the moving panel and the shower side
  • Keep readable labels apart from guesses

Does the fitting direction of a seal matter?

Illustration of an instruction sheet with a direction arrow and two door bottoms in section, one with the seal lip following the arrow and ticked, one reversed and crossed

Yes, on the Kohler doors cited here. Kohler states which way these seals face and how one is trimmed; DreamLine fixes which face of the glass is inside:

Kohler Prevail threshold seal

Kohler’s orientation article says the soft seal can be installed incorrectly. Its front lip sits to the front of the bath or shower, over the front of the bottom track.

Kohler wall jamb seals

Kohler’s instructions 1582332-2-A have a seal pressed onto each wall jamb with the flexible fin on the inside of the shower.

Trimming to the door

The same instructions leave about 1/2 in (13 mm) of threshold seal beyond the end of the threshold, then trim it at each end to mate with the notch in the bumper.

Glass side

DreamLine says the Unidoor door glass can be flipped for left or right swing, but its ClearMax label must be on the inside.

These instructions belong to the named doors. DreamLine’s manual also warns that tempered glass cannot be cut, so never alter the door to suit an uncertain part.

What do makers ask for before supplying a part?

Illustration of a purchase document, a receipt, a marked photo and a model label with an arrow to a message bubble

Each row is what a named maker publishes for its own products: what it asks for, or how it routes a parts request.

SourceWhat it asks for or offers
DreamLine Unidoor manualPurchase order information, SKU or model number and factory part information.
DreamLine warranty pageProof of purchase with every warranty claim; replacement is the same part or, if not available, a comparable one.
Kohler service parts pageIdentify the product, view its parts diagram, select the part.
Basco Roda parts pageFind the part on a graphic, note its letter, then buy from the table.

How should a buyer order a replacement seal?

Illustration of a sliding door with a ringed label beside a checklist of seven ticked lines

These steps are guidance, not a maker’s procedure.

  1. Recover the door model. Use the label, box, guide, receipt or the maker’s service team.
  2. Mark the position. Bottom, hinge side or strike side, on an overall photo.
  3. Find the part. Use the model’s parts list or diagram; do not match by a similar profile.
  4. Record every field. Part number, glass thickness, length and fixing method.
  5. Get a written match. Ask the supplier to confirm the part against the door and the position.
  6. Ask for instructions. Fitting direction and trimming, for that door.
  7. Keep a dated service note. Model, position, part code, evidence of the match and instructions.

When the identity cannot be recovered

A broad listing is not a documented match. Ask the door supplier or a service professional for a written assessment and leave the selection open until one exists. If records conflict with the door on site, resolve the conflict first. Do not reshape a seal or dismantle hardware to get a sample. After fitting, run the operation and water checks for that door.

What should you send and ask before a quotation?

Illustration of a marked photo, a tape measure, a worn seal strip with a tag, a document and a message bubble

A complete request lets the supplier answer for one door and one position.

QuestionWhy it matters
Which door model is this part made for?Named makers tie parts to a door family.
Which position does it serve?One door can carry several seals with different codes.
Which glass thickness and length?Both are stated on the named part pages.
Is it pre-cut or trimmed on site?Some named instructions trim seals.
Which way does it face?Kohler says one seal can be installed incorrectly.
Is it the original part or a comparable one?DreamLine’s warranty allows a comparable part if the same is unavailable.

Include with your request

  • Door model, or how far it was traced
  • Invoice, installer or project reference
  • Overall photo with the worn seal marked
  • Glass thickness and seal length
  • Original seal code, if known

WNS Global confirms any product and terms it offers separately in writing. This guide does not state that WNS Global identifies or supplies seals for other makers’ doors, or that its products use, fit or include any part, feature or instruction named above.

Illustration of a worn seal strip and a blank identification label between two question marks

FAQ

Replacement shower door seals: questions buyers ask

Short answers tied to the guide’s evidence.

I know the door model but lost the seal code. What now?

Use the model’s parts diagram or parts list. Kohler puts its diagram on the product page.

Where is the model number on a Kohler sliding shower door?

Kohler says the label is inside or on the underside of the top track, also called the header.

Does every shower door carry a model label?

Not every Kohler door: Kohler says shower doors with few metal parts carry the label on a pamphlet packed with the product instead.

What if the box is gone?

Delta Shower Doors prints the system name on the front of most installation guides. Kohler lists literature and purchase receipts.

Can a serial number identify the door?

For Kohler products, Kohler says the model can be determined by locating the serial label and contacting its Customer Care Center.

Is glass thickness enough to order a seal?

The sources used here state more than thickness. DreamLine’s H009A1-10 page also gives a pre-cut length and a door family.

Can a “universal” listing stand in for the missing identity?

The sources used here do not assess universal seals. Keep the selection open until a supplier documents the match.

What if the original seal is no longer available?

DreamLine’s warranty limits replacement to the same part or, if not available, a comparable one. That wording covers warranty replacement only.

Can a shower door seal be fitted the wrong way round?

Kohler says the soft threshold seal on its Prevail door can be installed incorrectly.

What goes in the service record?

As guidance: door model, seal position, confirmed part code, evidence of the match, fitting instructions and date.

Illustration of a pivot door with its bottom seal highlighted, an identification tag and a tick

Summary

Order by the door, not by the strip

Identify the door and the seal position together, then confirm the part number, size and fitting direction in writing. If the door cannot be identified, the order stays open.

Key points

  • Trace the door model first.
  • Name the seal position.
  • Thickness is one field of several.
  • Read that door’s fitting instructions.
  • Keep a dated service note.
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Sources

Sources and scope

Project review

Planning a new shower enclosure?

For a new enclosure project, share the opening, door type and drawings. For a replacement seal, go to the installed door’s maker or supplier.

Illustration of a marked enclosure photo, a document and a message bubble linked by arrows

Publication record symbol: a document sheet with a tick

Published: Revised: Publisher: WNS Global

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